@jettafc,

Thanks for visiting the HP community. A very good day to you! I read the post regarding issues with installing the printer as it gives a remote procedure call error. I will be delighted to assist you here.

You’ve done an excellent job of diagnosing the issue from your end. Superb effort and spectacular research were done as well. Kudos to you on that score. I take it as a privilege to share this platform with you. 🙂

To assist you with accurate information I would require more information regarding this:

• Did you try performing a complete uninstallation and reinstallation of the printer drivers at the root level?
• Did you run HP print and scan doctor and check if it gets fixed?

For now, please try these steps to perform a complete root-level uninstallation and reinstallation of the printer drivers:

• First, unplug the USB cable from the printer if it is present.
• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer.
• Click the bottom-left Start button on the desktop, type device manager in the search box and tap Device Manager on the menu.
• Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
• Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
• Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
• Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (there is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Open run again, type “%temp%” and press enter to get the temporary files. Delete all the files here. Skip the items which cannot be deleted.
• Now restart your computer again.
• Open the Run window again, type “services.msc” and press ok to get services window.
• Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
• Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
• Repeat the same exercise on “Function Discovery Resource Publication” as well.
• Click on https://hp.care/2JLnrs4  and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.
• This should fix the issue.

if it is a wireless connection then try these steps if the issue continues:

• Please assign a manual IP address for the printer from this YouTube video link: https://hp.care/2tV7I4y
•  Later configure the TCP/IP port by following instructions from this link: https://hp.care/2tyHIwH

This should fix the issue.

Please perform all these steps patiently as it is critical to resolving the issue. Good luck and keep me posted. I will keep a watch for your response. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

David,

Thank you so much for all your informations. Actually , I have tried all you have said and all had the same result for the printer driver was installed unsucessful. i could not find the printer under the devices and printers and under the Device Manager  as well as in the program files and it made it unable to uninstall .

Today, befdore I was going to give up and I gave it the final trial. The result was the same. Then I  tried my luck to add a printer under the devices and printers, charm.......it worked and finally  I can print . I can find the printer in the devices and printers , but didn't find it in the Program files. Is that meant the driver was still not installed?

@jettafc,

I read your quick response. It is awesome to hear from you and your patience and efforts are admirable. Thanks for the update.Your excellent technical skills, immense patience and immaculate attitude are laudable. Kudos to you for that.:)

 For now, try these steps:

• Create a new user account as an administrator by following steps from this link: https://hp.care/2wXjDxW
• Then restart the computer and login to the new user account
• Then download and install the full feature software from the HP support site from the same link mentioned in my earlier post.

This should do the trick for you.

• Otherwise, please backup all your important files and reinstall Windows 7 or perform a recovery on your computer to factory settings if it is an HP computer.
• Then download and install the printer drivers from the HP drivers page.

This should correct the situation for you.

• if it does not, then try to install the Windows Built in drivers by following the instructions from my previous post.

Now you are a valued HP customer and it has been amazing working with you and an absolute privilege to share this platform with you. Now trust me, I've done all I can to assist you and also kept your best interest in mind. 🙂

If this helps, to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed year ahead. Stay healthy and smile big. 🙂

Cheers!